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Leading with Cultural Intelligence: The Real Secret to Success
Get Free Ebook Leading with Cultural Intelligence: The Real Secret to Success
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Book Description
Business today is global—and success requires a new set of skills. But not to worry, whether you're negotiating with vendors in Asia, exploring potential markets in Africa, or leading a diverse team at home, you don't have to master the nuances of every culture you encounter. With Cultural Intelligence, or CQ, you can lead effectively in any context. Featuring fresh research, case studies, and statistics on the ROI of improving your CQ, this new edition of Leading with Cultural Intelligence details a powerful, four-step model for becoming more adept at managing across cultures: Drive—boost your motivation for and confidence in interacting with other cultures Knowledge—understand the relevance of differences in religion, values, norms, and languages Strategy—plan ahead for unfamiliar cultural settings, but remain flexible if actual experience differs from expectations Action—successfully adapt your behavior to each situation With Leading with Cultural Intelligence as your guide, you'll be able to thrive in any business environment—whether it's across the world or in your own backyard.
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Cultural intelligence (CQ) is a critical capability for effective leadership in our multicultural, global world. You don’t need to speak multiple languages or have a Ph.D. in international relations to succeed, but you do need to master the art of fast adaptability within different cultural contexts, whether you’re exploring potential markets in Africa, negotiating with vendors in Asia, or simply leading a diverse team in your own office. A globally recognized way of assessing and improving effectiveness for culturally diverse situations, CQ is rooted in research conducted by scholars around the world. As more and more organizations expand their diversity and international presence—and adopt CQ as a key component of leadership development—it is essential that you increase your own cultural intelligence, and learn to foster it in your people. Now fully updated, the second edition of Leading with Cultural Intelligence features brand new research, case studies, and statistics on the ROI of improving your CQ, as well as fresh examples from Google, IBM, Facebook, and other organizations. Practical and insightful, the book presents a powerful, four-part model for becoming more adept at managing across cultures: Drive. Boost your own motivation for, and confidence in, interacting with other cultures. Knowledge. Understand how differences such as values, norms, religion, family, laws, education, languages, and economic influences affect the way people think and behave. Strategy. Learn to plan ahead for unfamiliar cultural settings while remaining flexible. Action. Choose the right verbal and nonverbal behaviors, depending on context, and successfully adapt your behavior to each situation. Easy to grasp and follow, the CQ model offers a straightforward, repeatable method for relating to and inspiring people from different national, ethnic, and organizational cultures in an ongoing cycle. The book provides valuable insights into common situations, from eating unfamiliar local delicacies to negotiating business deals, through the stories of frequent cross-cultural travelers and practices used by effective global leaders. You’ll learn how to lead cross-culturally—and continually grow in proficiency and comfort—by understanding the common factors that are critical to all cross-cultural efforts and to becoming an effective global leader. The world has increasingly grown smaller…but for those with CQ, the possibilities for success are greater than ever. Filled with up-to-the-minute advice, Leading with Cultural Intelligence enables you to thrive in any business environment—whether it’s across the world or in your own backyard. DAVID LIVERMORE, Ph.D., is President and Partner at the Cultural Intelligence Center and a visiting research fellow at Nanyang Technological University in Singapore. He has done training and consulting for leaders in more than 100 countries and is the author of The Cultural Intelligence Difference.
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Product details
Hardcover: 272 pages
Publisher: AMACOM; Second edition (April 8, 2015)
Language: English
ISBN-10: 0814449174
ISBN-13: 978-0814449172
Product Dimensions:
6.3 x 1 x 9.2 inches
Shipping Weight: 9.6 ounces (View shipping rates and policies)
Average Customer Review:
4.2 out of 5 stars
49 customer reviews
Amazon Best Sellers Rank:
#19,941 in Books (See Top 100 in Books)
This is a solid book on the topic of cultural intelligence. While not ground-breaking for those that have read other works on this topic, it is a highly readable introduction to various aspects of "CQ". Dr Livermore is an excellent communicator (I've heard him speak) and has a well-researched perspective on the value of cultural intelligence as it contributes to effective cooperation and communication.Despite using the word "Leading" in the title, this book would be appropriate for anyone, with or without a leadership title/function. There is relatively little content that really focuses on leadership; rather, the principles are broadly applicable to everyone that engages with someone else from a different culture (or subculture).If you haven't yet encountered cultural intelligence, this book would be a valuable primer for you.
Many cultural literacy books provide lists of do’s and don’ts. Such books are prescriptive—often at the granular level. However, international commerce often involves touching multiple countries in a given assignment. So, the author has designed a guide that can be applied across many countries, without requiring an encyclopedic memory. Author David Livermore—with considerable help from two respected academics—Soon Ang and Linn Van Dyne—has developed a four-step CQ process to help leaders adapt to foreign assignments. The four capabilities of culturally intelligent leaders follow: CQ Drive (motivation), CQ Knowledge, CQ Strategy (metacognition), and CQ Acton (behavioral). He explains each step using personal stories, stats, and concepts to frame them for the reader.
I obtained a greater understanding of cultural Intelligence. I referenced it in my doctoral dissertation on Breaking Generational Poverty through Collaborative Efforts. After reading the book I realized its emphasis was on international business relationships rather than the need for cultural Intelligence in a diverse nation. His concepts are adaptive to my interests. I sense a need for cultural intelligence in this postmodern era whether in the USA or globally and desire a text which addresses this need.
To succeed in today's highly complex global business environment requires much more than meets the eye. Yes, it helps to know the local language or whether to kiss, bow, or shake hands. Kiss, Bow, or Shake Hands (The Bestselling Guide to Doing Business in More than 60 Countries) But as David Livermore, Ph.D., explains in his lively "Leading with Cultural Intelligence" this is just the tip of the iceberg of what is required. What he offers is a practical, deeply-researched framework for managing the rest of the iceberg, the majority of which lies below the waterline. It's the part that most business people overlook -- that invisible part that sinks ships and sinks relationships.Dr. Livermore not only is academically grounded but personally experienced in the science and art of choreographing and improvising crosscultural relationships. He has done consulting and training with leaders in 75 countries across the Americas, Africa, Asia, Australia, and Europe and his book is chock full of stories from those experiences as he uses them -- with candor and humor -- to add color commentary to the four-dimensional cultural intelligence(CQ)model he presents.Any organizational or functional leader, manager, or entrepreneur thinking about or already doing business globally needs to pack this book along with their Ambien, Berlitz phrase book, and PDA.
I stumbled on a reference to this book while reading a newspaper article on cultural blunders reported by small companies looking to do business abroad. Having spent my youth in Western Europe and then much of the last 25 years in companies doing business abroad in all major world markets, I've had to jump across cultures all my life so the topic was particularly interesting to me. But I had never come across any book or publication that would provide a comprehensive framework on the topic.Overall, I feel this is a must-read for anybody looking to improve his or her cross-cultural competence. The book is based on the theory of Cultural Intelligence (CQ) and translates the theory into a practical four-step process to help us develop our CQ skills and improve our cross-cultural leadership techniques. The other theme that runs through the book is the positive relationship that exists between the acquisition of CQ and leaders' effectiveness.I found the chapter devoted to the five scales used to measure core cultural values among nations particularly useful. But, as others have commented, I also found some of the advice offered rather obvious (go to the movies, eat out, learn a new language, etc.). The writing can be wordy at times and some editing for conciseness would help.Also I wish examples cited in the book had gone beyond the personal experience of the author and explored recent business transactions or product launches where national and organizational cultures were important considerations (e.g., the merger of Daimler-Benz and Chrysler, or the localizing of a consumer internet product from its initial base in the US to other countries).The book isn't perfect. But there doesn't seem to be much else available and you should definitely read it if you are serious about improving your cross-cultural skills.
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